Who we are

About Lighthouse

Lighthouse is a USDC-based neobank for businesses and consumers in high-inflation and underserved markets. We let people hold dollars, spend anywhere Visa is accepted, and send money across borders without fees.

Our mission is to give businesses and individuals in high-inflation and underserved markets reliable access to dollars they can hold, spend, and move worldwide, through infrastructure that feels like a premium global bank.

We value clear communication, constant curiosity, and advancement based on respect and merit, not politics. As a remote-first company, everything is 100% remote. You'll have the freedom to schedule your own hours, with a high value placed on uninterrupted work time. We ruthlessly nix any meeting that can be resolved by a text message.

About the team

The Operations team is focused on taking ideas from 0 to 1 by executing research projects and guiding company strategies through actionable insights. They also oversee documentation and communications for our product teams to ensure timely information flow.

What you’ll do

We're looking for a Researcher with a few all-important character traits:

• Candor: You value honesty and problem-solving over the appearance of politeness. You're not afraid of confrontation but understand the value of each interaction. People respect you because you use candor as a tool to build them up, not a weapon to break them down.

• Conscientiousness: You genuinely like other people. In particular, you understand that the people who work with you are more than disposable assets. You aspire to be an unblocker, working to help others succeed and trusting them to return the favor.

• First-principles thinking: You're allergic to dogma, habitually question institutional knowledge, and never fall back on "common sense" to explain anything. You make your decisions based on credible evidence. You only start working on a project if you can explain why you're doing it.

As a Researcher, you will work with our internal teams to establish robust research practices. You’ll help us accelerate the development and validation of new ideas. Your findings will play a significant role in our decision-making process and allow us to move at maximum capacity.

By creating well-articulated documentation, you will help our teams maintain a unified point of view. You'll gain insight into our strategies by gaining broad knowledge about the different fields in which our subsidiaries operate.

Our subsidiaries aim to improve the human condition by finding innovative solutions to modern-day problems. This role will satisfy your intellectual ambitions if you have an insatiable curiosity and strive to expand your skill set. Explore your interests and help find new ways to address global issues in a collaborative, international environment.

Responsibilities

• Research and documentation: Conduct research and produce findings-based documentation to inform projects across the company.

• Cross-functional coordination: Coordinate processes across projects and teams to execute company initiatives.

• Knowledge resource development: Design guides, handbooks, and manuals to accelerate staff learning, increase capabilities, and improve operational outcomes.

• Leadership support: Assist the team lead with research, project execution, and time-intensive tasks to ensure smooth team operations.

• Process documentation: Create and document procedures and best practices that build the company's knowledge base and align with organizational goals.

• Internal intelligence synthesis: Extract insights from call recordings, interviews, and internal communications to generate documentation and strategic plans that support other teams and subsidiaries.
  
  

Who you are

We need someone who can operate with autonomy and self-direction, manage stakeholder communications with a high level of conscientiousness, and swiftly adapt to and thrive within our unique company culture and environment.

Minimum requirements

• Excellent at writing, speaking, presenting, and using a variety of communication modes

• Proficient in English language

• Able to quickly learn and master a wide variety of tools and processes

• Able to thrive in a dynamic, fast-paced environment

• Creative in developing unique approaches to problem-solving and obtaining information

• Able to work independently with little supervision

• Flexible and willing to try different courses of action

• Extremely attentive to details

• Able to structure and manage intensive workloads

• Sociable and capable of collaborating effectively with a diverse global workforce
  
  

You should include these in your application

• PDF of your CV

• LinkedIn profile URL

At Lighthouse, we seek team members who are creative, proactive, and unafraid to speak their minds. We welcome diversity of thought and cultivate a unique company culture founded on the principles of low power distance and radical candor. If your skills and inclinations align, please apply.