Operations Generalist

Mid-level

Full-time

Remote

We're a remote-first team rebuilding banking for high-inflation and underserved markets. No politics, no pointless meetings, full ownership of your time. If that sounds like how you want to work, take a look at our open roles.

Who we are

About Lighthouse

Lighthouse is a USDC-based neobank for businesses and consumers in high-inflation and underserved markets. We let people hold dollars, spend anywhere Visa is accepted, and send money across borders without fees.

Our mission is to give businesses and individuals in high-inflation and underserved markets reliable access to dollars they can hold, spend, and move worldwide, through infrastructure that feels like a premium global bank.

We value clear communication, constant curiosity, and advancement based on respect and merit, not politics. As a remote-first company, everything is 100% remote. You'll have the freedom to schedule your own hours, with a high value placed on uninterrupted work time. We ruthlessly nix any meeting that can be resolved by a text message.

About the team

The best decisions are made with the best information available. Therefore, due diligence must guide every choice. As an Operations Generalist on the Venture team at Firefly, you will play a pivotal role in tracking and analyzing the flow of venture deals and investments for our funds. Your responsibilities will span across various stages of the investment process, from researching new companies and tracking metadata to conducting competitor analysis and supporting data-driven investment decisions.

What you’ll do

We're looking for an Operations Generalist with a few all-important character traits:

  • Candor: You value honesty and problem-solving over the appearance of politeness. You're not afraid of confrontation but understand the value of each interaction. People respect you because you use candor as a tool to build them up, not a weapon to break them down.

  • Conscientiousness: You genuinely like other people. In particular, you understand that the people who work with you are more than disposable assets. You aspire to be an unblocker, working to help others succeed and trusting them to return the favor.

  • First-principles thinking: You're allergic to dogma, habitually question institutional knowledge, and never fall back on "common sense" to explain anything. You make your decisions based on credible evidence. You only start working on a project if you can explain why you're doing it.

As an Operations Generalist, you would primarily be responsible for collecting, processing, and analyzing data to inform decision-making. This involves evaluating market trends, assessing the performance of venture investments, and identifying potential growth opportunities. You would collaborate closely with our Venture team and other team members, such as investors and strategists, to provide data-driven insights that guide the team's strategic directions and investment strategies. Tasks may include preparing detailed reports and creating visualizations to communicate insights effectively.

Responsibilities

  • Analyze various startup accelerator data to identify promising startups and track emerging trends

  • Conduct competitor analysis to understand the market landscape, identify competitors, and assess potential risks and opportunities

  • Maintain up-to-date records of portfolio company performance, ensuring that all relevant data is captured and accurately reported

  • Assist in identifying strategic investors for portfolio companies

  • Monitor the health of portfolio companies post-investment and provide insights into their progress and challenges

  • Maintain accurate and organized metadata for all potential and existing investments, ensuring all relevant information is captured, including pitch decks, calls, and company updates

  • Ensure all data and reports are clearly documented and accessible to GPs and other team members for ongoing decision-making

  • Regularly track and analyze emerging trends within the startup ecosystem to support investment decisions

  • Analyze past investment trends to uncover patterns and help refine future investment strategies

  • Perform high-volume data entry using word processing, spreadsheet, database, or other computer software

  • Assist with fundraising planning for the Venture Capital fund

Who you are

We need someone who can operate with autonomy and self-direction, manage stakeholder communications with high conscientiousness, and swiftly adapt to and thrive within our unique company culture and environment.

Minimum requirements

  • 3 to 4 years of experience as an Operations Generalist

  • 2+ years of experience with data entry

  • Experience with data analysis is a plus

  • Excellent at writing, speaking, presenting, and using a variety of communication modes

  • Proficient in English language

  • Able to quickly learn and master a wide variety of tools and processes

  • Experience working with high-volume data and relational databases

  • Creative in developing unique approaches to problem-solving and obtaining information

  • Able to work independently with little supervision

  • Extremely attentive to details

  • Able to structure and manage intensive workloads

You should include these in your application

  • A PDF of your CV

  • LinkedIn profile URL

At Lighthouse, we seek team members who are creative, proactive, and unafraid to speak their minds. We welcome diversity of thought and cultivate a unique company culture founded on the principles of low power distance and radical candor. If your skills and inclinations align, please apply.

Submit application for Operations Generalist